Privacy Policy

This Privacy Policy describes how RATCHOPPER ("we," "us," or "our") collects, uses, and protects your information when you visit our website and purchase digital music products.

1. Information We Collect

We collect the following types of information:

• Payment Information: When you make a purchase, payment details are processed securely through Stripe, Flouci, or NOWPayments depending on your region and payment method. We do not store your credit card or financial account information on our servers.
• Transaction Data: We collect information about your purchase including the amount paid, payment method, and transaction timestamp.
• Email Address: We collect your email address during checkout to send purchase confirmations, backup access links, and download receipts.
• Usage Data: We may collect information about how you interact with our website, including pages visited and time spent on the site.

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your music purchases
• Sending purchase confirmations and download links
• Preventing fraud and ensuring transaction security
• Improving our website and user experience
• Complying with legal obligations

3. Payment Processing

Payments are processed through the following third-party payment processors depending on your region and preferred method:

• Stripe — Credit/debit cards, Apple Pay, Google Pay, and other international payment methods. See Stripe's Privacy Policy.
• Flouci — Tunisian local payment processing. See Flouci's website for details.
• NOWPayments — Cryptocurrency payments. See NOWPayments' Privacy Policy.

We do not store sensitive payment details on our servers. All payment data is handled directly by the respective processor.

4. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We use HTTPS encryption and secure third-party services to minimize risks.

5. Local Storage and Tracking

Our website uses browser local storage to maintain your access session and purchase token. We do not use third-party tracking cookies. No advertising trackers or analytics scripts are loaded. You can clear local storage through your browser settings, though doing so will end your active access session.

6. Third-Party Services

We use the following third-party services that may process or store your information:

• Stripe — International payment processing
• Flouci — Tunisian payment processing
• NOWPayments — Cryptocurrency payment processing
• Netlify — Website hosting and serverless functions
• Supabase — Purchase records and database storage
• Backblaze B2 — Secure file storage and delivery
• Resend — Transactional email delivery (purchase confirmations, backup links)

These services have their own privacy policies governing the use of your information.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website, you consent to such transfers.

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.