FAQ

B.T.S is a limited digital release. It is a statement against the devaluation of music in the streaming era. We are not selling streams; we are selling ownership. Below is everything you need to know about how to secure your copy.

What do I get when I buy the EP?

• 7 Days of Access: Stream the EP unlimited times via our private player to decide which format works best for you.
• 2 Download Tokens: Download the full EP twice in your preferred format (MP3, FLAC, or WAV).
• 1 Smart Backup Link: An emergency fail-safe link sent to your email (explained below).

Important: Once the 7-day window closes, the player locks permanently. You must download and save your files locally before then.

Why can I only download 2 times (plus 1 backup)?

The number of purchases is limited, so we cannot offer unlimited downloads per purchase. To keep costs sustainable, each purchase includes 2 download tokens plus 1 emergency backup — giving you a total of 3 possible downloads.

What if I need more downloads?

After your 2 download tokens and 1 backup are used, you cannot download again. However, you can:

• Transfer files between your devices via USB, AirDrop, or cloud storage.
• Re-rip the files from your backups.
• Purchase another copy (you'd be supporting us twice and we would be doubly grateful).

Can I share my access link with friends?

It is not recommended, as it goes against the direct artist support that this method aims to achieve. Your link contains all of your purchase credentials, and if a friend uses one of your downloads you will not be able to use it afterwards.

How does the "Smart Backup" link work?

Your purchase confirmation email contains a Backup Link. This is your "Break Glass in Case of Emergency" key.

• If you click it while your access is still active: The system will block it to prevent you from wasting it.
• If you click it after 7 days (Expired) or on a New Device: The system verifies you, burns the link (marking it as USED), and grants you an Archive Session.

I am in Tunisia. How do I buy?

Tunisian payments are now open via Flouci. Select "Tunisia" on the main page, enter your email, and complete your purchase using Flouci's secure payment gateway.

If you previously reserved a spot, your reservation code is still valid and can be used during checkout.

Can I switch devices? (Phone to Laptop)

Yes. We recommend purchasing on the device where you want to save the files (usually a computer). However, if you buy on mobile:

1. Open your purchase email on your computer.
2. Click the Backup Link.
3. Since it's a new device, the system will unlock an Archive Session for you to download your files immediately.

What formats are available?

• MP3 (320kbps) – Best for phones and general listening.
• FLAC (Lossless) – Studio quality compressed (Best for archiving).
• WAV (48kHz/24-bit) – Studio quality, uncompressed (Large file size).

What if I lose the files after the backup is used?

You are responsible for saving your files. Once your 7 days are up and your Backup Link is used, we cannot generate new download links. You would need to complete a new purchase.

My download failed. Did I lose a token?

If the download does not start or fails immediately, the token is usually preserved. If you encounter an issue where a token was deducted but no file was received, contact support immediately with your payment ID.

Can I get a refund?

No. Due to the nature of digital goods and the immediate access to master-quality files, all sales are final.

I have a technical issue. How do I contact support?

Email us at support@ratchoppermusic.com. Please include your Order ID or the Email address used during purchase. We aim to respond within 24 hours.